Items Requiring Special Handling
Many items that are extremely oversized, heavy or fragile are marked on their product detail pages as requiring special handling and will ship separately from other items in your order. The shipping charges for these items are indicated on their product detail pages. If these items are immediately on-hand, this service generally includes shipment from our store within 24-48 hours from receipt of your order (some items may take longer due to special packing requirements). We cannot guarantee the timing of delivery; delivery for large items such as furniture may take up to six weeks.

Shipping & Handling Policy
Orders are shipped within 24-48 hours of the time received. Pueblo Southwest can ship to virtually any address in the world and uses either the United States Postal Service (standard) or Federal Express Ground for shipping. If you require alternative or expedited methods of shipping, a space is provided within the Order Form for you to specify your alternative methods, which include expedited services. Normal domestic shipping and handling costs are automatically calculated in the shopping cart. Multiple orders will be shipped together, which lowers the shipping costs. We believe the shopping cart's automatic calculation system to be fairly accurate. Unfortunately, it is generally difficult, if not impossible, to be exact. If by the completion of your order, you find the shipping charges to be unreasonable, please submit your order and send us an e-mail. We are very reasonable and will be happy to consider making any necessary adjustments.

International shipping rates and rates for states outside of the 48 continguious United States (i.e., Alaska and Hawaii), will be higher than those stated in the cart; expedited services or other services requested within the cart may also be higher than those rates calculated in the secure shopping cart. In the event that the shipping is higher than that stated in the order form, Pueblo Southwest will contact you via email or telephone with the actual cost, and will not charge your account until it has received your express consent to incur any higher shipping costs.

Fulfillment; Availability of Stock
Most in stock orders will ship out within three business days. Out of stock items will be ordered from our vendors and placed on back order. This may delay your order 4 to 6 weeks. Your patience and understanding is greatly appreciated.

Pueblo Southwest prides itself in carrying unique, one-of-a-kind items that may not be found in other online or physical retail outlets. Due to the demand for these unique items, there are times that stock is depleted and fulfillment will take longer than specified above. In the event that an item ordered is temporarily out-of-stock, Pueblo Southwest will contact you by email or telephone, at which point you can elect to wait until the item is restocked, modify your order, or cancel your order.

Canceling or Modifying an Order
You will immediately receive an email verification of your order once it is processed through the secure shopping cart. If the information is in error, or if you wish to cancel or modify your order, please IMMEDIATELY contact Pueblo Southwest at support@pueblosouthwest.com or by calling us at 928/367-3805. Cancellations or modifications made after the date the order is received cannot be honored if the shipment has already been made.

Returns & Exchange Policy
Within (thirty) 30 days of receipt of your shipment (including gifts), you may return any item. RETURNS MUST BE IN THE SAME CONDITION AS THEY WERE SENT OUT: THEY MUST BE IN AN UNUSED CONDITION AND IN THE ORIGINAL PACKAGE. THEY MUST ALSO BE ACCOMPANIED WITH A COPY OF YOUR RECEIPT. We will gladly exchange your merchandise for an item of equal value or issue a store credit for returned merchandise. In the event that you are returning a gift, you may exchange your gift for an item of equal value (there will be no cash refunds for gifted returns). To help us serve you better, please keep a copy of your receipt. If the merchandise is clear of manufacturing defects, or if the return is not a result of our error, you will be responsible for the shipping and handling costs associated with return.

Manufacturer's Defects in Workmanship. You may receive a full refund for any item that has a manufacturer's defect, or you may exchange your purchase for a replacement item. You must notify us within thirty (30) days of receipt of your shipment of such defect by contacting us at 928-367-3805 or by email at support@pueblosouthwest.com so that we may help you. Returns of products having defects in workmanship must be in the orignal packaging, the merchandise must be in an unused condition, and the return must be accompanied with a copy of your receipt and the original shipping label.

Refunds
A fifteen percent (15%) restocking fee will be deducted from all cash refunds (unless the refund is for merchandise having a manufactuer's defect), and will not cover shipping. Shipping costs will be refunded only if the return is a result of our error or if the merchandise was returned for defects in workmanship or material. No refunds will be issued after sixty (60) days of a purchase. Refunds must be approroved, and all refund requests must be accompanied with a copy of your receipt. We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund within 14 to 30 business days of our receiving your return. If you are returning a gift, you will receive a gift certificate for the value of your return, which may be used any time toward your purchases at Pueblo Southwest. The gift certificate will be mailed to the gift recipient at the same address to which the order was shipped. Alternatively, if you are returning a gift, you may request an exchange for another gift for the same value. To help us serve you, always keep a copy of your receipt.

Packing and Sending Your Return
Wrap the package securely (we recommend using the same packing material used in our shipment to you), and ship the package to:

For Postal Delivery:
Pueblo Southwest
Post Office Box 288
Lakeside, Arizona 85929

For Hand Delivery:
Pueblo Southwest
159 West White Mountain Boulevard
Lakeside, Arizona 85929

Risk of Loss; Purchases by Minors, Etc. - Please see our Conditions of Use Policy

Questions or Suggestions? Drop us a line at support@pueblosouthwest.com

Continue to Conditions of Use